FREQUENTLY ASKED QUESTIONS
FAQ
What types of cigars do you carry?
We offer a diverse selection of cigars, including hand-rolled, machine-made, and boutique cigars from various regions.
How are cigars stored in your shop?
Our cigars are stored in a carefully controlled environment with proper humidity and temperature to ensure their freshness and flavor.
Do you carry cigars from specific regions or countries?
Yes, we source cigars from a variety of regions, including but not limited to Cuba, the Dominican Republic, Nicaragua, and Honduras.
Can I purchase individual cigars, or do I have to buy them by the box?
We offer both options. You can purchase individual cigars or buy them in boxes, depending on your preference.
What accessories do you carry for cigar enthusiasts
We have a wide range of accessories, including humidors, cutters, lighters, ashtrays, and more, to enhance your cigar smoking experience.
How do I properly store cigars at home?
Storing cigars in a humidor at the correct humidity level is crucial. We can provide guidance on setting up and maintaining a humidor.
Do you offer cigar samplers for those new to cigars?
Yes, we have curated samplers that cater to different taste profiles and experience levels, making it easy for beginners to explore a variety of options.
What's the difference between a hand-rolled and a machine-made cigar?
Hand-rolled cigars are crafted by skilled artisans, offering a personalized touch and often considered higher in quality. Machine-made cigars are mass-produced for a consistent experience.
Can I smoke cigars in your shop?
Yes, we have a designated smoking area where you can enjoy your cigars. However, local regulations may apply, so please check with our staff.
Do you host events or tastings?
Yes, we regularly host events, tastings, and educational sessions. Check our calendar or contact us for upcoming events.
What's the proper way to cut and light a cigar?
Our knowledgeable staff can demonstrate the proper techniques for cutting and lighting cigars to ensure an optimal smoking experience.
Do you offer memberships or loyalty programs?
Yes, we have a loyalty program that rewards our valued customers with discounts, exclusive offers, and other benefits.
What's the return policy on cigars?
Due to the nature of the product, we generally do not accept returns. However, if you encounter any issues, please contact us, and we will do our best to address your concerns.
Are there age restrictions for purchasing cigars?
Yes, you must be of legal smoking age to purchase cigars. We adhere strictly to local and federal regulations regarding age restrictions.
Do you take reservations?
Reservations are recommended, especially in the winter months. Contact us to reserve a spot. Please note that there is a $25 no show fee applied to groups of four (4) or more if case of cancellation.